Case Study - Communication Automation for emergency calls

Communication Automation for emergency calls

Groupe A is a specialized construction company focused on power line installation, repair, and maintenance. They respond to emergency calls coming from the United States or other Canadian provinces. To do this, they need to very quickly survey their team of several hundred people to determine who is available to travel and carry out the work. Previously, they were using an Excel file with a script, but had to manually collect all the responses and manually build the field teams in Excel. They then had to fill out work documents to submit to their clients and, when necessary, to U.S. customs.

With Liboiron, they streamline this process and reduce workload during this time sensitive work.

COMPANY NAME

Groupe EEA

INDUSTRY

Construction

SOLUTIONS

Challenge

From working in spreadsheets to work with a fully automatic system

The ProTech Construction team mainly used Google Sheets to manage various tasks related to bid requests as well as on-site project management. All this work created silos within the company along with a large amount of duplicate manual data entry.
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Their team faced:

Manual management of the responses
Difficulties building the roster and risks of errors
Their system is only to push communications to their employees
Manual work to create the documents for the job after collection the employees responses

Solution

We reviewed the current workflow of the Groupe EEA team. They use an Excel file with a script to communicate with Twilio in order to reach your employees.

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We migrated to Airtable, to enable receiving, sending, and especially managing responses through the SMS system we rebuilt.

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With all the responses centralized in Airtable, they can now quickly assemble their jobsite teams while adhering to business rules such as member experience, trade expertise, and available construction permits.
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With the new system they are able to collect statistics about the responses from their employees during these emergency calls.

Map their emergency call process
Build a system to contact and manage employee responses in Airtable
Automate the documents creation for the work
Train team on the new system

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Results

Protech Construction is now able to communicate easily with their team to respond to emergency calls from their clients.

Productivity gains through work centralization toward Monday
Quicker to respond to their clients
Better visibility on their employes stats during emergency calls

Conclusion

By automating their process, EEA Group is able to streamline their work and reduce their admin head over.They are now able to answer their client emergency calls and to reduce errors caused by manual work.

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